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Elevating DTC Success through Personalization, CRO, and Retention

"A good partner is not just someone who stands by your side; they are the one who helps you soar to new heights." This is true in life, and in ecommerce. A good partner can take you further, faster. That’s exactly what Roswell NYC is, and with deep expertise across every facet of ecommerce.

About Roswell NYC

A recognized Shopify Plus Partner and a Klaviyo Platinum Partner, Roswell NYC has a unique combination of breadth and depth in key services:

Development

Specializing in Shopify and Shopify Plus platforms.

design

Creating visually appealing and user-friendly online store.

growth

Offering retention marketing, paid ads, SEO, and loyalty programs.

Emily Roberts, VP of Growth Marketing at Roswell NYC, describes the team: "We're a very passionate group of ecommerce professionals. We take a lot of pride in creating catered experiences that are very nuanced for each of our brands that we work with."

Emily Roberts

VP of Growth Marketing

James Roberts

VP of Strategy and Business Development

This tailored approach allows Roswell NYC to meet the unique needs of each client, from small startups to established Shopify Plus brands.

A few of Roswell’s clients include recognizable brands that are leaders in the e-commerce space, Amika, Fasthouse, The Honest Kitchen, and more:

We’re proud at Because to call Roswell NYC a partner.

Our no-code, dynamic personalization and CRO platform is a perfect complement to Roswell’s data-driven approach to increasing revenue with marketing, development, and design.

Roswell’s approach to working with brands

When Roswell NYC begins working with a new brand, they take a holistic approach to understanding the client's ecosystem. James Roberts, VP of Strategy and Business Development, elaborates, "We are taking a look at their whole ecosystem, everything that they're doing to bring in new users, new visitors, all their attribution channels, how they're measuring those."

This comprehensive analysis allows Roswell NYC to identify areas for improvement and develop strategies that drive growth. A quick case study of Roswell client, Amika, shows how they leverage their suite of expertise to grow brands.



For Roswell NYC, key focus areas include:

  • Design: Stunning visuals that elevate a Shopify brand experience

  • Technology: Custom tech solutions that power seamless, scalable e-commerce

  • Strategic Growth: Data-driven growth strategies that drive sales

  • Retention: Boost customer loyalty with personalized retention marketing techniques

The partnership with Because has been instrumental in implementing these strategies.

As James notes, "Because has come along and just been really critical for us, it's been such a great partnership. Specifically, it's like turbocharging our push towards conversion rate optimization."

A chat with Roswell NYC

In this conversation with Emily and James, we dive in to how the partnership between our two companies leads to growth for the brands we work with.

What Our Customers Say

Roswell NYC's Successful Implementations with Because

The Roswell team shared several examples of how they've used Because to drive results for their clients:

Tiered Discounts:

Emily Roberts, VP of Retention at Roswell NYC, uses Because to maximize the effectiveness of sales and promotions by showing tiered discount messaging. Roberts explains that with Because, they can dynamically show customers how close they are to reaching the next discount level directly within their shopping cart.This tactic is key in driving higher average order values, as customers are incentivized to add more items to their cart to unlock greater savings. Roberts emphasizes, "By displaying the exact amount a customer needs to spend to reach the next discount tier, we see a significant increase in cart size and overall revenue."

Product-specific Messaging

James Roberts, VP of Strategy and Business Development, highlights the flexibility of Because in delivering product-specific messaging that resonates with individual customer behaviors. For example, by tracking user interactions on a product page, Because can automatically display a relevant customer review, a limited-time offer, or even a complementary product suggestion. Roberts notes, "This level of personalization allows us to connect with customers on a deeper level, making the shopping experience more relevant and engaging. In some instances, showing a targeted review based on browsing behavior has led to a noticeable uptick in conversions."

A/B Testing with Ease

Emily also emphasizes the ease of experimentation with Because's built-in A/B testing capabilities. Because provides a seamless way to set up, run, and analyze A/B tests. Roberts shares, "If you have a hypothesis about what might increase conversions or improve the user experience, Because lets you test it rapidly without the need for complex coding or lengthy implementation processes. This agility allows us to iterate quickly, learn what works best, and scale successful strategies with confidence." Whether it’s testing different messaging, discount structures, or visual elements, Because makes it simple to refine the customer journey and boost conversion rates.

Newsletter Signup Campaigns

Visitors often dismiss initial popup offers, but may be more receptive later in their browsing session. Implement a subtle, persistent newsletter signup option, such as a non-intrusive top bar or slide-in that appears after a certain time or number of page views.

Use behavioral triggers to present the signup opportunity at optimal moments, like when a visitor shows high engagement (e.g., viewing multiple products) or signs of exit intent. Personalize the signup message based on the content they've viewed, offering relevant incentives or highlighting specific benefits of subscribing that align with their apparent interests.

Product Badging and Merchandising

Product badges improve the shopping experience. "Each badge could be related to different promos, to different messages like ‘Bestseller’, ‘New’, even like ‘Custom Printed’ or calling out different USPs of products," suggests Ashland.

Implement a dynamic badging system that updates in real-time based on inventory levels, sales data, and customer behavior. Moreover, you can create badges for social proof ("Top-Rated"), scarcity ("Only 3 Left"), and personalized recommendations ("Picked for You").

Layer on A/B testing to optimize badge design, placement, and messaging to fully optimize your badge. Lastly, integrate badges with your inventory management system to automatically highlight products that need a sales boost or are at risk of overstocking.

Actionable Advice for e-commerce Marketers

Focus on Subtle Messaging
Move Away from Constant Discounting
Focus on Retention
Personalize at Scale
Data-Driven Decision Making

ROSWELL NYC'S PARTNERSHIP WITH BECAUSE

Why exactly is Roswell NYC a stellar partner for Because, as well as Shopify Plus Partner and a Klaviyo Platinum Partner? Ashland Stansbury highlights several reasons why Roswell stands out:

  • Comprehensive Services: "If you're looking for that full suite of services across retention, design, development, you know, email marketing, SMS, Roswell NYC literally has all of the knowledge in one place."

  • Focus on Retention: "Roswell NYC is one of those agencies that really sharply has their eyes focused on retention."

  • Collaborative Approach: "Everyone at Roswell NYC is just an extremely enjoyable person to work with. I think it's incredibly important when you work with an agency that you actually really enjoy the people that you're working with, because they really are an extension of your team."

Why Roswell NYC Is A Top Shopify Agency

Why exactly is Roswell a stellar partner for Because, as well as Shopify Plus Partner and a Klaviyo Platinum Partner? Ashland Stansbury, Founder of Because, highlights just a few of the reasons why Roswell stands out:

  • Comprehensive Services: "If you're looking for that full suite of services across retention, design, development, you know, email marketing, SMS, Roswell literally has all of the knowledge in one place."

  • Focus on Retention: "Roswell is one of those agencies that really sharply has their eyes focused on retention."

  • Collaborative Approach: "Everyone at Roswell is just an extremely enjoyable person to work with. I think it's incredibly important when you work with an agency that you actually really enjoy the people that you're working with, because they really are an extension of your team."

The partnership between Roswell NYC and Because exemplifies the power of combining deep e-commerce expertise with personalization technology. By focusing on data-driven strategies, subtle messaging, and continuous testing and optimization, this collaboration is helping e-commerce brands achieve significant improvements in conversion rates, customer engagement, and overall revenue.

The Roswell and Because partnership provides a blueprint for how agencies and tech providers can work together to deliver these experiences at scale, without requiring extensive development resources.

Interested in implementing these growth strategies? Explore how personalization and dynamic website experiences could drive growth for your brand.

Reach out to Roswell NYC or book a demo with Because to learn more about how their partnership could benefit your business.